Embassy of the United States in Bishkek

🕗 Opening hours

Comments 5

• 

  A. S.

  :: 23 December 2017 09:18:27

  A very unprofessional customer service by a Kyrgyz lady at Kiosk #1 in Russian unfit for an embassy of this scale. Since this young lady or ""aiym" represents American staff in Bishkek, Kyrgyzstan, please replace or train her on active listening and on how to address her customers in a more diplomatic, tactful and professional manner instead of displaying her egotistical attitude all wrapped up with ill-brought manners and a Soviet, cold, and bureaucratic style. I had an appointment for family matters today on December 18th, 2017 at 13:15 pm with my infant child. The first thing she asked, when approaching casually, was, "Where is your husband?". I said there is no husband, but me and the child and that I have two questions to ask. For the first question, she scolded me for appearing at the embassy by saying, "Why did you come? You would have emailed the question in email."Then she continued on lecturing on family matters that the Embassy has nothing to do with (I have checked the website for the email, there is none. I do not know what she was talking about.) Then, to my second question, she repeated her answers twice instead of logically explaining why this is not the embassy deal. I asked her last name/surname. She said, ""We" do not give our names". The whole time she was saying "We" do not do this or "We" do not do that. This lady then did not even waited for me to finish my line when I told her to not to lecture me. She left without any professional comments as if she was in the market place. I get much more precise and consice information from strangers in the streets than I got at the embassy. She is in a wrong place. I experienced typical arrogance of a local person who thinks too much of herself than about conveying her knowledge or professionalism. But, security and other personnel were decent and nice while doing their job.

• 

  BillVol

  :: 15 December 2017 01:47:46

  Why do we need such a big embassy in Kyrgyzstan?

• 

  Feodosiya Alieva

  :: 19 November 2017 16:44:23

  Мой парень там работает я там была внутри классно

• 

  Ilyaz Beck

  :: 02 November 2017 01:02:17

  Kyrgyzstan and USA friends forever. Sheila Gwaltney what an amazing Ambassador.

• 

  Adilet Dooronov

  :: 19 September 2017 11:57:22

  классное место, современно, охраны хорошо работают. хотелось бы здесь работать.